Introduction

Mental health issues have a significant impact on employee wellbeing and are a major cause of long-term absence from work. Employers should promote good mental health and provide support for employees who are experiencing mental ill health including anxiety or depression.

This factsheet gives an overview of mental health issues – which affect one in four people at some point in their lives - in the workplace. It provides guidance on supporting employees’ mental health at work, including spotting early signs of mental ill health, training line managers, and promoting a good work-life balance. The factsheet emphasises the importance of making adjustments at work and offers guidance on providing specialist clinical and professional advice for employees who need it.

We all have mental health, just as we all have physical health. Both change throughout our lives, and like our bodies, our minds can become unwell. The World Health Organisation describes mental health as ‘a state of well-being in which every individual realises his or her own potential, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to her or his community’. ‘There’s no health without mental health’ was the central and powerful message from the UK’s Department of Health in 2011.

Our Health and well-being surveys show that mental health issues are a major cause of long-term sickness absence from work and our report Employee Outlook: Focus on mental health in the workplace found that more than three people in ten in the UK have experienced mental ill health while in employment. So it’s likely that we’ll be either affected ourselves by a mental health issue or be supporting someone who is.

Mental ill health can range from anxiety and depression (the most common mental health conditions) to severe mental illnesses such as bipolar disorder or schizophrenia. The websites of organisations such as Mind and Rethink Mental Illness describe the most common physical and psychological aspects of different mental health conditions.

People with the same mental health condition can experience different symptoms, and to a different extent. This means that workplace support needs to be tailored to an individual’s specific needs.

There's a strong business case for organisations to promote good physical and good mental health for all staff. Actively promoting staff well-being leads to greater staff productivity, morale and retention, and reduced sickness absence and 'presenteeism'.

The COVID-19 pandemic has raised serious concerns about people’s mental wellbeing. The fear and uncertainty about the risk of infection many feel for themselves and their loved ones is exacerbated by many other pressures on people. Many employees are isolated because of the lockdown, while others face income or job loss. Working parents have to juggle caring responsibilities and work. These concerns are a severe test of people’s resilience, and it’s clear that the future also holds a lot of uncertainty with the need for physical distancing likely to continue for some time.

Employers should ensure they have an effective framework in place to support people’s mental health, and offer sources of help such as counselling, an employee assistance programme and occupational health services where possible. They need to ensure line managers in particular have the ongoing guidance needed to support their teams, so they can have sensitive conversations with individuals and signpost to help where needed. All employees should be encouraged to have a good self-care routine including a healthy approach to diet, relaxation and sleep.

Our guide Coronavirus (COVID-19): Mental health support for employees provides advice for employers. CIPD members can also use our Wellbeing helpline and resources. There’s more on what employers should be doing in our Responding to the coronavirus hub.

Employers should promote good mental health as well as providing support when an issue emerges. Listen to our podcast on promoting and supporting good mental health.

The culture of the organisation, and the extent of awareness and training around mental health, will affect whether or not employees and line managers have open and supportive conversations. Employers should take the key steps below to better support employees to demonstrate their commitment to promoting positive mental health.

Developing line mangers’ people management skills

Good line management can help manage and prevent stress which can be linked to common mental health conditions such as anxiety and depression. Managers who provide clear objectives, feedback and support to their staff and proactively manage conflict when it occurs can help to create positive working environments which foster employee well-being and resilience. 

Our guide Managing for sustainable employee engagement highlights research showing the behaviours managers need to exhibit to engage staff and prevent burnout.

Spotting early signs of mental health issues

Employers and managers should be alert to the early signs of mental ill health and how to respond, and signpost to support services. Early intervention can help prevent issues from escalating, but employers should not give advice about a mental health issue as they are rarely qualified to do so. The websites of Mind and Rethink Mental Illness give information on potential signs of mental ill health.

Signposting to support

It’s important that line managers have the knowledge and confidence to signpost an employee to more expert sources of support for example, recommending a chat with a GP.

Increasing awareness of how to access employer-funded support

Employers who offer an employee assistance programme or counselling services should ensure employees know how to access them.

Training for line managers in managing and supporting mental health in the workplace

Training for line managers will help them to spot the early warning signs of mental distress and enhance their confidence to have an effective conversation with employees who may be experiencing a mental health issue.

Review job design and workloads

Our research shows that workload is the main cause of work-related stress: providing meaningful work and development opportunities helps employees to feel engaged and satisfied at work which in turn can have a positive impact on their mental health. Employers should monitor workloads and deadlines to ensure people aren’t feeling under excessive pressure. See our factsheet on job design.

Promote awareness of mental health issues across the workforce

Promoting awareness about mental health can help to reduce the stigma, and replace common myths with facts. The Time to Change Employer Pledge, which we have signed, provides a framework to help organisations to implement an action plan to foster a mentally healthy workplace.

Promote work-life balance

Long-hours working is not a sustainable way of operating and will take its toll on people. Striking the appropriate balance between work and personal life means people remain refreshed and productive.

Offer flexible working

Offering a more flexible working arrangement can be an adjustment for someone who is returning from work following mental ill health, and it can also help to prevent stress if someone wants a better work-life balance to suit their individual circumstances.

Address the risk of suicide

Organisations should also have a strategy to help prevent the risk of suicide as part of their health and well-being programme. Suicide at work is unusual, but it happens and the impact on colleagues can be traumatic, so organisations also need to have a framework in place to support people.

Business in the Community have a suicide prevention toolkit that organisations can download. The Samaritans can be reached 24/7. Less well-known is the Campaign Against Living Miserably (CALM), an award-winning charity providing helplines and support dedicated to preventing male suicide.

A wellbeing policy should cover both physical and mental health. It should:

  • Begin with a clear statement which commits the organisation to developing a working environment that promotes employee health and wellbeing.
  • Be championed by senior management.
  • Be kept under constant review.
  • Outline the responsibilities of key stakeholders including HR, occupational health and employees.
  • Set out the available advice, support and training to enhance employee wellbeing.
  • Incorporate the process for evaluating the effectiveness of all wellbeing initiatives.

An organisation’s approach to well-being should treat people as individuals with varying needs and who require tailored support. Find out more in our wellbeing at work factsheet.

Recruitment

Due to fear of discrimination, or for other personal reasons, potential employees may disclose a mental health issue in their application or at the interview stage. The organisation should:

  • Make clear, at the recruitment stage, that it's willing to make adjustments for applicants and that this policy includes people with a mental health condition.
  • Ensure all employees understand the concept of adjustment and that managers have the confidence to discuss suitable adjustments.

When drawing up the job description and person specification, care should be taken to make reasonable adjustments to accommodate people with a mental health issue. Steps should be taken to distinguish between essential and desirable requirements for the job and focus on what is to be achieved rather than how.

As someone with a mental health issue may not have attended an interview for some time, the organisation should:

  • Allow an applicant to be accompanied and/or to have additional time to undertake a selection test.
  • Appreciate that someone with a mental health condition may understandably have gaps in their employment history.
  • Provide the appropriate environment to try to ensure an applicant is able to demonstrate fully their ability to do the job.

Adjustments at work

A manager needs to have a supportive conversation with the employee about how their mental health condition impacts their work and what adjustments could help. There should be a two-way discussion about the nature of the adjustment required, but colleagues should not be told the medical reason behind any decisions.

Some examples of more typical workplace adjustments for line managers and employees to explore and agree together include:

  • Adjustments to working hours or patterns.
  • Adjusting someone’s duties if some cause too much pressure.
  • Providing a mentor.
  • Temporary part-time hours.
  • Working from home.
  • Job sharing.
  • Minimising noise or providing a quiet working space.
  • Increasing supervision and support.

It's wise to document the reasonable adjustments that have been agreed.

Contacts

Wellbeing helpline and resources for CIPD members

Mental Health at Work gateway

Acas - Supporting mental health in the workplace

GOV.UK - Employing disabled people and people with health conditions

GOV.UK - Expenses and benefits: counselling for employees

Mind - the mental health charity

Rethink Mental Illness

Time to Change - England's biggest programme to challenge mental health stigma and discrimination at work

The Mental Health Foundation

BACP – The British Association for Counselling and Psychotherapy

Books and reports

RACE, M-C, and FURNHAM, A. (2014) Mental illness at work: a manager’s guide to identifying, managing and preventing psychological problems in the workplace. Basingstoke: Palgrave Macmillan

SHIFT. (2007) Line managers’ resource: a practical guide to managing and supporting people with mental health problems in the workplace. London: Department of Health and Health and Safety Executive.

Journal articles

BASKA, M. (2019) Employees still scared to open up about mental health, says survey. People Management (online). 13 August.

CHURCHILL, F. (2019) Workers call in physically sick to hide mental ill-health, poll reveals. People Management (online). 29 August.

DONALDSON-FEILDER, E. and LEWIS, R. (2016) Taking the lead on mental health: the role of leaders and line managers. Occupational Health & Wellbeing. Vol 68, No 7, July. pp16-17.

ROBERTSON-HART, S. (2014) Mental health: returning to work. Occupational Health. Vol 66, No 3, March. pp24-25.

CIPD members can use our online journals to find articles from over 300 journal titles relevant to HR.

Members and People Management subscribers can see articles on the People Management website.

This factsheet was last updated by Lisa Ayling, solicitor and employment law specialist, and by Rachel Suff.

Rachel Suff

Rachel Suff: Senior Employee Relations Adviser

Rachel Suff joined the CIPD as a senior policy adviser in 2014 to help shape the public policy debate to champion better work and working lives. Rachel is a policy and research professional with over 20 years’ experience in the employment and HR arena. An important part of her role is to ensure that the views of the profession inform CIPD policy thinking on health and wellbeing and employment relations. She has recently led a range of policy and research studies about health and well-being at work, and represents the CIPD on key advisory groups, such as the Royal Foundation’s Heads Together Workplace Wellbeing programme. Rachel is a qualified HR practitioner and researcher with a master’s in Human Resource Management from Portsmouth University and a post-graduate diploma in social research methods from Sussex University; her prior roles include working as a researcher for XpertHR and as a senior policy adviser at Acas. 
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